Dealing with an Unexpected Car Shipping Problem
In the process of shipping your car, there are occasions when things might not go as planned and you may be faced with a situation where you have to deal with an unexpected car shipping problem. Unfortunately, such a thing can happen, but how you deal with it will dictate your overall experience with the shipping company. Perhaps it might be a delay in delivery, that your car was loaded on a wrong truck or maybe the car has some minor damages upon delivery. Whatever the problem may be, try to solve it amicably. Here are a few tips to help you deal with unexpected problems in the car transport Canada industry:
Start by reducing the occurrence of such problems
Some problems during the process of auto shipping are inevitable, while others are due to the negligence of the auto shipping company. The first step towards avoiding problems due to negligence is to choose a very reputable shipping company to entrust with your auto shipping needs.
Take your time to research, read reviews of past clients about the company, and check their ratings on websites such as the Better Bureau Business. Do your share of research before deciding on a auto shipping company. If you notice a lot of negativity from the online reviews about the company, this should raise a red flag about their ability to offer smooth auto shipping services.
They are always on your side
If anything goes wrong during the shipping process, you need to remember that it is in the best interest of the auto shipping company to resolve the problem in a friendly manner. This is because they do not want you to review them negatively or lose you as a client due to problem, and so they will always be on your side and try their level best to help resolve the situation. Keep this in mind for an easy conflict resolution.
Keep calm
When confronting the company officials about the issue, stay calm. Approaching anyone angrily and will result in them acting defensively, in which case neither of you will be working towards finding a resolution. Know that your auto shipping company wants to find a solution to the problem as much as you.
Be willing to cooperate with the officials
In some cases, your input may be needed in one way or another in resolving the issue. This is not the time to show that “you are right and they are wrong” by refusing to cooperate with them. Cooperate with them in all the possible ways so that you get an agreeable solution as soon as possible.
Always double check on the insurance
A common unexpected shipping problem is damages to the car during the shipping process and the refusal of the insurance company to cover some of them. The best way to avoid this is to double check the insurance and be sure about the specific items covered. If you feel the coverage is not adequate, you are always free to purchase more.
